Troubleshooting

Challenging issues mean unsuccessful implementations! Our vision is to be as transparent as possible.

We hope this will help you to a successful setup, otherwise feel free to reach out through the contact form.

Self-Hosted API

Keep the API package Updated

If you change the Windows Service XML, do a service refresh

Verify required files and paths (relative paths)

Check network ports and basic connectivity

Certificate trust rules (self-signed vs CA-signed)

Public vs private hosting and browser LNA policy

Certificate file type and XML/arguments consistency

Self-Hosted API - Error Messages

Error message "TypeError: Encrypted message length is invalid"